Help & contact

US$199 includes one finished hand-painted 1:64 model, one unpainted twin, brushes, paints, tweezers, decals, an illuminated mirror display case with key hooks, and international shipping. Import duties and destination taxes are extra and paid by the buyer.

Yes. Submit a customization inquiry from the photo-customization page without paying. An inquiry or a 3D preview does not purchase the physical set. Custom production starts only after full payment and your approval of the final design.

The finished model is painted by hand with brushes and artist paints. This is not spray painting. The second model is supplied unpainted for you to paint and assemble. Reference images and screen colors cannot guarantee an exact color match.

Use clear photos of the same car in even light, showing the whole exterior. The generation page accepts 1–4 JPG, PNG or WebP photos; four different views are a useful starting point. You may cover license plates. No VIN or interior photos are required.

The AI-generated preview is a reference for the exterior, not a verified physical sample. Compare its shape, colors and details with your photos. The model focuses on the exterior with solid black windows and no detailed interior. K2 must review the final design with you before production.

Other customers cannot access your private models and submitted photos. Authorized K2 administrators may access them to handle your customization and delivery. Selected generation photos are processed by a third-party 3D service only after your consent and submission. Contact K2 to request access to or deletion of your data.

No. K2 dispatches within 10 days after you approve the final model design. This covers production up to dispatch. International transit and customs clearance take additional time, which varies by destination and carrier. There is no fixed arrival promise.

The checkout lists the currently available destinations in Asia, the United States and Europe. Choose the exact country or region and enter a complete delivery address before payment. If your destination is missing, ask K2 before ordering rather than selecting a different country.

International shipping is included in the US$199 set price. Import duties, destination taxes and customs or carrier charges for those taxes are not included. The buyer pays any required import charges when requested by customs or the carrier.

Each K2 account has two free generation attempts in total. From the third attempt, each costs US$0.50, paid separately through PayPal. Each account can make at most three attempts per UTC day; the two free attempts do not reset each day. Viewing and downloading saved models is free. Requests confirmed as not submitted do not consume an attempt.

The physical set can be paid for through PayPal in USD or in the JPY amount quoted at checkout. CNY and KRW values are reference displays only; those options settle in USD. The generation fee is charged in USD. Review the final amount and currency before approving payment; PayPal or your card provider may apply conversion fees.

K2 marks an order paid only after the server verifies a completed PayPal capture. A browser redirect or PayPal approval alone is not enough. Return to My orders and check the payment status before paying again. If it remains unclear, contact K2 with your K2 order number and PayPal transaction reference.

Before production starts, you may cancel and request a refund of the amount paid for the set. After custom production starts, cancellation for a change of mind is not accepted, except where applicable law requires otherwise. Submit your request through My orders. A cancellation request is not a completed refund; K2 must process the refund and confirm the result.

Sign in to My orders and contact K2 with clear photos of the item, packaging and the issue. Keep the packaging while the issue is reviewed. K2 will arrange repair or replacement for goods that arrive damaged or differ materially from the approved design. Your statutory consumer rights remain unaffected.

Open the relevant order in My orders and contact K2 as soon as possible. Changes need K2 confirmation and may not be possible once production or shipping has started. Do not assume that changing your account details changes a submitted order. Wait for confirmation before relying on an amended address or design.